Are you a victim?
We are working as hard as we can to get the informations we need to finish our FAQs – which is taking alot long than we had hoped. Until MOTAS can offer our assistance in Morocco from summer 2020, we have here tried to answer some of the important question you might have, if you have been a victim of a crime or otherwise have been subjected to a traumatic experience – or are related to a cross-border victim.
Frequently asked Questions
Should you ever find yourself in an emergency, there are certain things that you need be aware of: How do I get in touch with my embassy and what can they help me with? Where can I find a pharmacy in the middle of the night? How do I contact the Police? Which hospital do I go to? I lost all my things, what do I do? We have here tried to make you a guide of the most important things you need to know, if you ever need help while you are in Tangier, Morocco.
How can I get in contact with my embassy?
The embassies are mainly located in the capital, Rabat. However, some countries have offices and consulates in Tangier. Find some of the embassy/consulate just below:
How do I get in contact with the police?
You can always call the police or go to the local police station, so they can help you or guide you to the right place. If you are at the hospital due to an assault or injuries, they will contact the police for you, if you wish. If you feel safer by getting your embassy involved, you can also ask the hospital to contact your embassy who will then contact, and assist you with, the police.
Where can I get medical help?
As a victim of rape, the police will make sure that you are taken to the hospital or a doctor – depending on your needs. If you have not been in contact with the police yet, we recommend that you do so as well as your embassy – if you do not wish to talk to the police first, please go to the nearest hospital, in order to get the medical help that you need. If you wish, the hospital can then help you contact the police.
My passport has been stolen - or I lost it
If your passport has been stolen, you may have to go to the police in order to report it, as well as contact your embassy to receive a temporary travel document/passport. If you are unable to get a new passport or new travel documents in time for your arranged departure home you will have to re-schedule your departure with the travel company in question, as soon as you can.
My credit card has been stolen - or I lost it
If your credit card is stolen, or if you lose it, the first thing you should do is call your national bank to report it, and have it closed. You may also be able to do it online, if you have a personal login to your bank account.
My driver license has been stolen - or I lost it
If your national and / or international driver’s license has been stolen, you will not be able to replace it in Morocco. This can only be done in your own country. If you have already hired a car, the car hire company will have a copy of your driver’s license, but it is advisable to keep a copy of the police report in the car in case you are stopped by the Moroccan police.
My phone has been stolen - or I lost it
If your phone with your national number is stolen, firstly you need to contact your phone company and ask them to block your number. If you have important passwords saved on your phone, make sure you change all the codes immediately. You will also have to report it to the police and your insurance company.
My computer / IPAD is stolen – or I lost it
If your computer or IPAD is stolen, you need to contact the police and your insurance company. In order to be compensated by your insurance you need to get a police report accounting for the theft. If you have a SIM card in it, it would also be a good idea to contact your phone company and ask them to block the connection.
My other personal belongings have been stolen – or I lost it
If your personal items are stolen, report it to the police and contact your insurance company. Depending on your insurance, your insurance company may be able to transfer money to you, to buy new things. If this is not the case, and the items which have been stolen are basic necessities such as clothes, personal hygiene products, etc., we will be able to cover your basic needs.
My cash has been stolen- or I lost it
If your cash is stolen, or if you lose it, a money transfer is the fastest option for receiving money in emergency situations. If you are stranded without money, we may be able to organize accommodation, meals and/or transport on a short-term basis until you gain access to cash. You should also report the money stolen to the local police and to your insurance company who, depending on your insurance policy, may be able to reimburse you.
I have been sexually assaulted, what do I do?
If you have been sexually assaulted, we recommend that you contact the local police immediately. It is vitally important that you get the appropriate help and medical attention as soon as possible. The police, the hospital, your embassy and many more are there to help you. Your embassy will also be able to advise and accompany you in the search for a lawyer depending on the case. We also recommend that you contact your insurance company to secure your legal protection. If you are not sent to a doctor, you may want to arrange your own appointment to make sure you are physically okay.
I have been Raped, what do I do?
Are you a victim of rape, you have to contact the local police as soon as possible to be examined by a doctor for possible injuries and look for DNA traces of your attacker. It is vitally important that you get the appropriate help and medical attention as soon as possible. The police, the hospital, your embassy and many more are there to help you. In order to secure possible evidence please avoid taking a shower or bath before this examination and don’t throw away your clothes. Your embassy will be able to advise and accompany you in the search for a lawyer and you may need to contact your insurance company to ensure your legal protection.
I have been in an accident, what do I do?
There are many things to consider if you have been in an accident, depending on whether you are alone, have been hurt or if other people have been involved. First and foremost, it is important that everyone involved gets medical help if necessary. Should anyone need urgent care, call an ambulance. Secondly, you should contact your insurance company. This is to ensure that you will be compensated for any material damage, e.g. if you have damaged your own or another person’s car. You should also report any physical injuries, as you may be entitled to compensation if you suffer permanent injuries.
I have been physical or / and psychological assaulted – what do I do?
If you have been a victim of physical or psychological assault, we advise that you seek help as soon as possible. Please do not underestimate the importance of your mental wellbeing. It is just as important as your physical health. Depending on the assault, you may need to get checked at the hospital or the doctor, report it to the local police or get in contact with your embassy.
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